Privacy Policy for Nordlyd Voice Studio

This Privacy Policy explains how Nordlyd Voice Studio collects, uses, stores, shares, and protects personal data when you visit our website, contact us, or use our voice-studio services. We are committed to handling personal data in a lawful, fair, transparent, and secure manner.

1. Introduction and company information

The data controller responsible for the processing of personal data described in this Privacy Policy is:

• Company name: Nordlyd Voice Studio
• Address: Torggata 15, 0181 Oslo, Norway
• Email: [email protected]
• Phone: +47 22 38 74 19

Nordlyd Voice Studio is a voice-studio business providing services such as voice recording, voice coaching, audio production, session coordination, client communication, and related administrative support.

2. Data collection and processing

Nordlyd Voice Studio may collect and process the following categories of personal data:

• Contact details: name, email address, phone number, postal address, and company name.
• Booking and service information: appointment details, project requirements, session notes, preferences, and communication history.
• Payment and invoicing information: billing address, invoice details, payment status, and transaction references.
• Technical data: IP address, browser type, device information, log data, and website usage information.
• Audio and content data: voice recordings, submitted scripts, creative briefs, and related project files.
• Communication data: emails, messages, feedback, and support requests.

We generally collect personal data directly from you, for example when you contact us, book a session, request a quote, or use our services. We may also receive data from payment providers, business partners, or technical service providers where necessary for service delivery.

3. Purpose of data processing

Nordlyd Voice Studio processes personal data for the following purposes:

• to respond to inquiries and communicate with clients and prospects;
• to manage bookings, sessions, and service delivery;
• to prepare, perform, and document voice-studio services;
• to issue invoices, process payments, and maintain accounting records;
• to improve our services, website, and customer experience;
• to maintain security, prevent misuse, and detect technical issues;
• to comply with legal obligations and respond to lawful requests;
• to establish, exercise, or defend legal claims.

4. Legal basis for processing

We process personal data only where we have a valid legal basis. Depending on the context, the legal basis may include:

• Performance of a contract: where processing is necessary to provide requested services, manage bookings, or fulfill agreements.
• Consent: where you have given clear consent, for example for certain marketing communications or optional processing activities.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as service improvement, administration, security, and communication, provided those interests are not overridden by your rights and freedoms.
• Legal obligation: where processing is required to comply with applicable laws, including accounting, tax, and record-keeping obligations.

5. Data sharing and third parties

Nordlyd Voice Studio may share personal data with trusted third parties only when necessary and appropriate for the purposes described in this Privacy Policy. These may include:

• IT and hosting providers;
• email and communication service providers;
• payment processors and accounting service providers;
• professional advisers such as accountants, auditors, or legal advisers;
• business partners involved in delivering a project or service;
• public authorities where required by law.

We require third parties to handle personal data securely and only for the purposes for which it is disclosed.

6. Data transfer to third countries

Where personal data is transferred outside Norway or the European Economic Area, Nordlyd Voice Studio will ensure that appropriate safeguards are in place. Such safeguards may include adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms. We take reasonable steps to ensure that transferred data receives a level of protection consistent with applicable privacy requirements.

7. Storage duration

We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. Retention periods may depend on the type of data and the reason for processing.

• Client and project records: kept for the duration of the business relationship and for a reasonable period thereafter.
• Accounting and tax records: retained for the period required by applicable law.
• Communication records: retained as needed to manage inquiries, support, and follow-up.
• Technical logs: retained for security, troubleshooting, and operational purposes for limited periods.

When personal data is no longer needed, we will delete, anonymize, or securely archive it as appropriate.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access: the right to request confirmation of whether we process your personal data and to receive a copy of that data.
• Rectification: the right to request correction of inaccurate or incomplete data.
• Erasure: the right to request deletion of your personal data in certain circumstances.
• Restriction: the right to request limitation of processing in certain situations.
• Data portability: the right to receive certain data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted to another controller.
• Objection: the right to object to processing based on legitimate interests and, in some cases, direct marketing.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

9. Withdrawal of consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. If you withdraw consent, we may no longer be able to provide certain optional services or communications.

10. Right to complain

If you believe that Nordlyd Voice Studio has processed your personal data in a way that does not comply with applicable privacy law, you have the right to lodge a complaint with the relevant supervisory authority. You may also contact us first so that we can try to resolve your concern directly.

11. Data security

Nordlyd Voice Studio implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction. These measures may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of security practices.

While we take reasonable steps to protect personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security.

12. Contact information

If you have questions about this Privacy Policy or our processing of personal data, please contact:

• Nordlyd Voice Studio
• Torggata 15, 0181 Oslo, Norway
• Email: [email protected]
• Phone: +47 22 38 74 19

13. Changes to privacy policy

Nordlyd Voice Studio may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. The updated version will be published with a revised effective date where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.